UK Hosted multimedia Contact Centre
Centric’s hosted multi-tenant call centre platform unifies all communication channels, including telephone, email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact centre functions of automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), predictive, preview, and progressive dialling with campaign management, recording and quality monitoring, interaction history, and administration and reporting.
http://www.centriccc.co.uk - Site Details
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