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VIP Directory » Listing Details |
| ID: | 995 |
| Title: | UK Hosted multimedia Contact Centre - http://www.centriccc.co.uk |
| Description: | Centric’s hosted multi-tenant call centre platform unifies all communication channels, including telephone, email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact centre functions of automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), predictive, preview, and progressive dialling with campaign management, recording and quality monitoring, interaction history, and administration and reporting. |
| Category: | Computers: Multimedia |
| Link Owner: | Tim Norman |
| Date Added: | January 18, 2007 02:08:06 PM |
| Number Hits: | 0 |
